Business Systems Analyst II

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

As a Business Systems Analyst, you will serve as a liaison among stakeholders, business unit owners, management, and involved IT and product partners to provide strategic guidance, leadership, and coordination to support internal corporate applications used across HR, payroll, and timekeeping. You will support upgrades, configuration changes, new implementations, and day‑to‑day operations that enable Paychex Teams to achieve their goals. The role ensures the integrity, maintenance, and security of corporate applications and offers recommendations in areas that require strong functional and analytical competency.

• Analyze, design, document, and test HR, Payroll, and Timekeeping enhancements to support business processes, using best practice techniques.
• Provide subject‑matter expertise and understanding on major functions continuous support of business day‑to‑day activities, including:
  • Hire‑to‑Retire processes, job/assignment changes, onboarding, benefits management, etc.
  • Timekeeping tasks (missing hours, incorrect rate, tax withholding changes, state‑specific time policies, time readiness for payroll, submission or approvals that prevent individual payroll, etc.)
  • Payroll process tasks (quick pay, payroll deduction calculations, statutory and regulatory compliance needs, regular end‑to‑end pay‑cycle related issues, etc.)
• Serve as a liaison between business units and technical teams, providing input to ensure project deliverables align with expectations.
• Create test plans and conduct functional testing to verify system changes meet defined requirements.
• Identify, track, and resolve defects and anomalies during testing and post‑implementation.
• Monitor system performance and suggest improvements to enhance functionality and user experience.
• Utilize tools such as Service Now, JIRA, and Confluence for issue tracking and collaboration.
• Demonstrate strong communication skills to explain both functional and technical issues across all levels of the organization.
• Perform root‑cause analysis using knowledge of applications, interfaces, and technology for defect resolution.

• Bachelor’s degree in Business or Computer Science.
• 5+ years of experience in IT systems, preferably in HR, payroll, and time‑keeping systems, or equivalent combination of education and experience.
• Experience interfacing with business stakeholders and IT infrastructure teams to understand requirements and create functional design documents.
• Strong understanding of HR, payroll, and time‑keeping processes and ability to translate business requirements into functional specifications.
• Experience assisting with system configuration, testing, and implementation activities.
• Ensure technology solutions align with business needs and strategic goals.
• Participate in QA process, development of test plans, assist in testing, training plan development and training, support for users, and development of user documentation (e.g., test documents, reference guides, etc.).
• Experience working within an Agile environment, contributing to story refinement, sprint planning, and retrospectives.
• Evaluate current business processes by anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.
• Understanding of the software development life cycle and related processes.
• Prepare business cases defining potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.