Systems Engineer - Unified Communications

Systems Engineer I - Unified Communications

Join to apply for the Systems Engineer I - Unified Communications role at Cincinnati Children's

• Primary
  
  Location:
  
  Offices at Vernon Place
• Schedule: Full time
• Shift: Day (United States of America)
• Department: IS Clinical & Building Infrastructure
• Employee Status: Regular
• FTE: 1
• Weekly
  
  Hours:
  
  40
• Expected Starting Pay Range: $61,401.60 – $78,291.20

• Project management – Participate in the design, development, and implementation of new and enhanced application requests; identify appropriate resources for small projects; support communication between internal and external parties; develop and manage project plans; determine scope and complexity of small to midsized projects; work with cross‑functional teams.
• Analysis – Participate in analyzing, designing, implementing, and maintaining moderately complex systems that improve clinical care and patient management; support system testing; document testing outcomes; develop technical solutions; design, write, and prepare complete user and technical documentation; analyze existing documentation and provide corrections and enhancements; utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.
• Technical support – Provide technical support and problem resolution assistance for production and process issues; troubleshoot error messages; identify required resources to resolve minor to midsized issues; utilize appropriate change‑control methods; serve as a liaison between Cincinnati Children’s departments and Information Services; support departmental efforts to improve customer satisfaction; evaluate and monitor system performance and functionality; participate in on‑call support rotation and handle incident resolution, problem determination, and resolution.
• Customer‑centered support – Ensure outstanding end‑user support, including ongoing monitoring of service‑level agreements for incident management; collaborate with other areas to ensure customer‑centered incident management and support; adhere to change‑management policies and procedures; model outstanding customer service behavior and maintain CCHMC’s service standards.
• Professional development – Develop knowledge and professional skills through cross‑training, literature, and attendance at department meetings and vendor education; maintain positive relationships, motivate people, encourage teamwork, foster a positive team environment; prepare oral and written presentations; conduct and participate in instructional seminars; develop expertise in Cincinnati Children’s computer‑based systems.

• Bachelor's degree in a related field or equivalent combination of education and experience
• 0+ years of experience in a related job discipline

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability