ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

Apply for the Service Now - Strategic Portfolio Mgmt (SPM) Senior – Tech Consultant role n a globally connected powerhouse of diverse teams and help build a better working world.

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. This is a client‑visible role, offering opportunities to showcase your ability to motivate and develop your team, build new client relationships, and grow your consulting and leadership skills.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now SPM project and solution delivery including design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities; provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgeting, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• 2‑4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.

• Comprehensive compensation and benefits package, with base salary ranging from $102,500 to $187,900 in the U.S. (varies by location). Includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off.
• Hybrid model: most client‑serving roles work together in person 40‑60% of the time.
• Flexible vacation policy: you decide how much vacation time you need and receive time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.

EY accepts applications for this position on an ongoing basis. For those living in California, please  for additional information.

EY focuses on high‑ethical standards and integrity. All candidates are expected to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and…