IT Customer Engagement Leader

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Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Our enterprise P&C IT organization is on a mission to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans.

We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions. As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.

P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position (Director, Assistant Vice President, or Vice President) will be based on the candidate's experience. This individual will work a hybrid schedule out of the Cincinnati office. If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further – this is the role for you!

• Customer Relationship Management – helps blur the lines between business and technology: establishes the appropriate IT/Business engagement model and corresponding set of IT services aligned to a Division’s business model; acts as a mini CIO for these groups; develops relationships with key business stakeholders; gathers information on business and technology objectives; ensures the customer is positioned best on technology and data to support current and future needs.
• Technology Strategy – influences, provides options for the BU to win with technology and data: gathers and communicates market research on insurance and technology trends relevant to our business customers; participates in business strategy conversations to define opportunities to leverage technology and data; drives conversations to define and influence business capabilities, digital experiences, and new ways of working; develops a multi‑year BU technology strategy and investment roadmap;
  
  helps define the target IT operating model; drives the business case for change and portfolio of initiatives aligned to business priorities.
• Delivery Execution & Support – advocates for the BU and ensures no surprises: ensures customer needs are being met and understood by each department; collaborates with internal IT teams to identify options; partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the "One Team" delivery model playbook; serves as a point of escalation to manage risks and concerns;
  
  partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery; drives strategies and recommendations on adoption and continuous improvement opportunities for IT applications and assets.

• A minimum of 15 years of related experience required: prior experience within the P&C industry with deep knowledge of Insurance domain expertise and various insurance functions across the value chain. Strong technology expertise in digital, automation, application modernization, data, analytics, etc. Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution;…