Senior Manager, Digital Commerce

Role

As the Digital Commerce Lead you will drive the strategic direction and execution of digital retail platforms including Amazon (1P and 3P), Tik Tok Shop, and Direct‑to‑Consumer (DTC) channels. This role delivers profitable growth, optimizing digital shelf presence, and leading cross‑functional teams and agency partners to create the best consumer experiences.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a generous salary range of $120,000 - $140,000 plus bonus.

• Develop a comprehensive digital commerce strategy aligned with broader goals.
• Manage P&L and performance metrics across Amazon, Tik Tok Shop, and DTC channels.
• Identify and implement profitability improvement programs by channel, including pricing, assortment, and promotional optimization.
• Lead the development of digital channel roadmaps, ensuring scalability and innovation across platforms.

• Launch and scale digital excellence projects, including operational frameworks, governance models, and capability building.
• Support change for digital transformation, embedding consumer‑centric and agile ways of working.

• Lead annual and quarterly vendor negotiations with Amazon, including US GVM partnership, terms, and operational performance – collaboration with Amazon Global Kao team.
• Monitor and respond to platform policy changes, ensuring compliance and maximizing commercial outcomes.

• Develop a high‑performing team, promoting a culture of innovation, accountability, and continuous learning.
• Collaborate cross‑functionally to create integrated digital commerce solutions.
• Influence senior team members and advocate for digital‑first thinking across the organization.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years experience in digital commerce, eCommerce strategy, or online retail (Beauty, Retail, CPG, Fashion & Lifestyle preferably).
• Strong Microsoft Office usage (PowerPoint, Excel, Word, Outlook);
  Canva a plus.
• Proven success in managing Amazon vendor relationships and driving profitability.
• Strong analytical skills and experience with digital shelf tools, retail analytics, and performance dashboards.

Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website .

Kao USA is an Equal Opportunity Employer, including disabled and veterans.