Cargowise Administrator

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As a Cargo Wise Administrator at TQL, you will be the subject matter expert for our Cargo Wise One platform, ensuring optimal configuration, security and integration across global operations. This role will focus on system administration, workflow customization and supporting integrations—particularly those enhancing our international space. You will collaborate with IT, operations, and product teams to maintain system integrity, drive automation and support continuous improvement initiatives.

• $74,800 to $93,500 base salary + performance bonuses (based on market benchmarks)
• Advancement opportunities with structured career paths
• A culture of continuous education and technical training
• Hybrid work environment with remote flexibility
• Health, dental, and vision coverage
• 401(k) with company match
• Perks including employee discounts, tuition reimbursement, and more
• Certified Great Place to Work and voted a Computerworld's Best Places to Work in IT

• Administer and maintain Cargo Wise One system settings, security profiles and user roles
• Configure workflows, dashboards and document packs to align with business processes
• Support and troubleshoot integrations between Cargo Wise and other platforms (e.g., Shipment Management Systems)
• Collaborate with internal teams to implement automation and process improvements
• Conduct user training and maintain documentation for system processes and updates
• Monitor system performance, perform audits and ensure compliance with global standards
• Manage incident resolution and elevate critical issues to Wise Tech as needed
• Participate in testing (UAT/SIT) for new features, integrations and system upgrades, including those introduced via Wise Tech
• Maintain master data and support data integrity across global operations
• Oversee EDI/XML data exchanges with carriers, customers and third-party vendors (integration management)
• Partner with Finance and Operations to align system configurations with reporting and compliance needs

• Prior experience with a Freight Forwarder in a Cargo Wise super admin role, ideally with involvement in integrations, implementations, and system migrations.
• Cargo Wise & Technical Skills
  • 3+ years of hands‑on experience administering and configuring Cargo Wise One
  • Cargo Wise certifications (CCO, CCS, or CCP) highly desirable
  • Familiarity with SQL and API‑based integrations (eAdaptor/eHub experience preferred);
    Microsoft Power BI knowledge is a bonus
  • Engineering experience beyond administration is a plus
• Operational Knowledge
  • Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows.
• Process & Customization
  • Experience with workflow design, document templates, and security management.
• Education
  • Bachelor’s degree in information systems, computer science, logistics, or related field.
• Soft Skills
  • Excellent problem‑solving ability, strong communication skills for training and stakeholder collaboration, and proven success managing cross‑functional projects

4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered.