Trainer, IT Support

Frost Brown Todd LLP is currently searching for a Trainer to join our Firm. This position is responsible for training legal and administrative personnel on computer programs that the Firm uses, specifically Windows- and web-based programs. The Trainer will work closely with our Training Manager to deliver classroom and webinar style training, and host one-on-one coaching sessions with Firm personnel at all levels.

• Developing mastery level knowledge in all firm-standard software, including new products and product upgrades, as well as related policies, procedures and best practices.
• Delivering learning sessions at an exceptional level, including but not limited to group classroom delivery, one-on-one coaching, practice sessions, product demonstrations, roll-out workshops and virtual delivery/facilitation.
• Preparing to teach new classes, learning new software independently, and creating step-by-step documentation quickly and effectively with limited guidance from senior team members.
• Developing a monthly schedule of classes and coordinating all associated logistics, including setup/maintenance of training rooms, coordination with conference services, and communication with attendees regarding the scheduling process.
• Answering questions from training attendees and providing impromptu coaching on software usage.
• Participating in testing and validating new firm-standard applications and product upgrades, a part of the preparation process to deliver learning programs.

• Bachelor's degree in the technology or legal field is preferred.
• 5+ years of experience delivering learning sessions, including live group presentations and virtual classes using web-conferencing tools.
• Excellent written and oral communication skills.
• Strong aptitude for technology.
• Must possess a mastery level knowledge of Microsoft Office Applications.
• Must possess the ability to learn new software on your own.
• Ability to assess technology needs and recommend effective solutions with available software.
• Experience coordinating the logistics of learning programs.
• Excellent time management, prioritization and organizational skills.
• Ability to work both independently and as part of a team to accomplish goals.
• Exceptional client service attitude focusing on professionalism and responsibility.
• Experience working in a legal environment is preferred.
• Ability to travel to other offices for training sessions, if needed.

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.