Price & Promotion Implementation Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are looking for a Price & Promotion Implementation Lead who can apply technology to promote the success of clients while addressing business requirements through workflow design, configuring software for optimal client results, and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans.

Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support.

Ultimately, the Price & Promotion Implementation Lead is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client’s user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

• Lead end-to-end implementation projects in collaboration with the Consulting Manager.
• Configure enterprise software to meet client requirements and deliver workflow demonstrations.
• Act as SME for software capabilities, supporting clients through training and issue resolution.
• Translate business needs into technical solutions and manage data integrations.
• Conduct UAT, QA testing, and support GO Live activities.
• Develop documentation, training materials, and deliver sessions to ensure best practices.
• Stay current with product updates and apply new features to client workflows.

• Minimum 2 years participating in enterprise software implementations or 4 years of experience working in Price or Promotions at a retailer/CPG or dunnhumby.
• Strong business analysis, workflow optimization, and project management experience a plus.
• Strong data analytics skills – data visualization, advanced Microsoft Excel, programming language a plus.
• Strong communication and presentation skills both written and verbal.
• Travel to and from client sites required (30‑40%).

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. Additionally, personal flexibility and thoughtful perks such as flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

We don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

For an informal and confidential chat please contact s to discuss how we can meet your needs.

At dunnhumby, we value and respect differences and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise it with your recruiter, as we are open to discussing agile working opportunities during the hiring process.