Servicenow Consultant

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• Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities.
• Lead Service Now implementation and digital transformation journeys for ITSM, ITOM, FSM, & HRSD modules.
• Candidate should have strong knowledge on Service Now FedRAMP implementation.
• Candidate should understand the FedRAMP concepts and terminology and translate customer functional into technical requirements.
• Have knowledge on FedRAMP security, authorization, and continuous monitoring.
• Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
• Experience in ITSM, ITOM, FSM, and HRSD implementations.
• Experience leading large scale implementation and transformation programs is preferable.
• Experience in Advisory, Consulting, and Solutioning ITSM, ITOM, FSM, and HRSD is preferred.
• Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.
• Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions.
• Deliver agile strategies and solutions based on best practices to improve customer ITSM workflows and employee experience.
• Consult clients on improving employee experience, Agent experience, optimizing workflows, and simplifying ITSM and ITOM.
• Map customers’ business problems to Service Now solutions.
• Present a PoV to customers on how to leverage the platform to address business priorities.
• Prepare business case for Service Now driven transformation.
• Craft a solution roadmap aligned with customer’s business and technology strategy.
• Expertise in Service Now deployments, ITSM, ITOM, FSM, and HRSD migrations, consolidations, upgrades, integration with other third‑party systems, and orchestration.
• Understand Architecture Solution for the implementation or maintenance of Service Now platform.
• Develop a design aligned with the Architecture and technical requirements.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
• Lead a team of Service Now developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
• Evolve business solutions, articulate as appropriate to client audiences.

Salary Range: $100,000 - $150,000 per year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting

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