Operations Leader - AI Transformation Strategy

Operations Leader - AI Transformation Strategy Job Description

A visionary and execution‑mindful Operations Leader to shape the future of AI across Operations. This person will define the Operations strategy for AI, guide its delivery in partnership with product and technology teams, and establish governance routines that ensure AI is deployed responsibly, efficiently, and  ideal candidate will connect strategy to execution – identifying high‑impact AI opportunities, tracking progress and outcomes, and designing repeatable approval and oversight mechanisms that balance innovation with compliance and risk management.

This person will work closely with senior leaders to ensure the strategy is connected to divisional goals and considers the dynamic pace of innovation in the marketplace.

• Define and continuously evolve the Operations AI strategy aligned with divisional objectives and enterprise goals
• Partner with product, technology, and operational leaders to identify high‑value AI opportunities and ensure a balanced portfolio of near‑term and long‑term initiatives
• Translate strategic priorities into actionable roadmaps with clear milestones, business outcomes, and success metrics
• Facilitate prioritization and investment discussions across senior leadership to ensure alignment and transparency
• Accountable for driving execution and building momentum to achieve and exceed operational goals
• Establish and operationalize a repeatable AI governance framework that balances innovation with risk, compliance, and ethical use of AI
• Develop approval workflows and decision‑making routines for AI use cases, including intake, review, and sign‑off processes
• Partner closely with enterprise partners to align with emerging regulatory requirements and industry best practices

• Typical Bachelor’s degree or equivalent work experience
• Typical 12+ years of experience, including leadership of large, complex programs/initiatives with high impact and direct and indirect leadership responsibilities

• 10+ years of experience in Financial Services Operations (including Operational Deposits, Merchant Payment Services, HELOC, Trust Services, Foreign Exchange, Interest Rate Derivatives, Treasury and Payment Services)
• Ability to lead and execute on large initiatives spanning a line of business
• Proficient in portfolio management, financial/budget management, and roadmap planning
• Executive communication and reporting skills
• Expertise in relationship management, executive communication, strong problem‑solving and conflict resolution
• Experience collaborating across teams and influencing outcomes

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

The role offers a hybrid/flexible schedule, with an in‑office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Salary range: $ – $. The actual range may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Posting may be closed earlier due to high volume of applicants.