Technical Support Specialist

Overview

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for supporting new security systems which includes Access Control, CCTV, Intrusion, Intercom, network devices and continued service support. You will also be responsible for programming of multiple security platforms, Database migration, import and export of data, customization of systems and physical installation of controllers and field devices.

You will have direct interaction with construction team on site and provide instructions to subcontractors and device installers on site. You will also provide a demonstration of equipment and train the customer while assisting with close out documentation and continued service support. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Technical Support Specialist.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
• Executes all work in accordance with State, local regulations, general best practices as well as company health and safety policies and procedures. Fill‑out daily Field level Safety report. Assess Safety daily on site and participates in weekly safety discussions.
• Programs many security applications. Programs network devices, CCTV and video recording equipment.
• Ability to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work. Owns position on team. Sets example for junior team member, Is subject matter expert on hardware and software. Works directly with Project Management, Purchasing and Sales.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and on‑going technical support etc. Participates in system staging and product testing.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated…