Help Desk Specialist

3 days ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/yr - $30.00/yr

Direct message the job poster from Insight Global

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders.

This role requires heavy multitasking and navigating multiple applications didates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.

• 3+ years of level 2 or 3 Help Desk experience
• Triaging
• Ticket/Work Order prioritization

• Facilities management platforms and other software (Maximo, Service Now, Service Channel, fm Pilot)
• Manufacturing, production, or big box retail experience
• Autonomous system diagnostics and troubleshooting

$25/hr - $30/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Associate

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Information Technology

Staffing and Recruiting