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IT Support Technical Support

Level 2 Technical Support

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Prolim
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below

PROLIM () is currently seeking Level 2 Technical Support for one of our top clients in Cincinnati, OH
. Qualified candidates can directly send their updated resume and contact information via email to: v.

Job Description:

  • Technical Support: Troubleshoot Windows OS, enterprise applications, hardware, and networks.
  • Device Management: Re-image devices, install/configure software, and assist in site migrations.
  • Networking & Printer Support: LAN/WAN troubleshooting, printer setup, driver installation, vendor coordination.
  • Incident Management: Handle ITSM tickets (Service Now, Remedy) and document resolutions.
  • Collaboration: Work with Level 3 teams, vendors, and IT groups for escalations and improvements.
  • Event & Disaster Recovery Support: Provide IT assistance for meetings and emergency situations.

    • Required Skills:

    • Windows 10/11, Office 365, Active Directory, Networking & Firewall
    • ITSM tools (Service Now, Remedy), VOIP Phone Support
    • Strong communication, problem-solving, and documentation skills
    • ITIL processes & SLA management

    About PROLIM
    : Corporation

    PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve profitability and efficiency through high-value technology consulting, staffing, and project management outsourcing services.

    Their IT and PLM consulting offerings include advisory, PLM software/services, program management, solution architecture, training/staffing, cloud solutions, servers/networking, infrastructure, ERP practices, and QA services. Engineering services encompass data translation, CAD/CAM/CAE, process & product engineering, prototyping, and testing/validation across various markets and industries.

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