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IT Consultant

Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Consultant
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A global consulting firm seeks a Customer Support Optimization Lead to enhance client customer service solutions. The role requires over 10 years in customer support and leadership, focusing on technology delivery and transformation management. Ideal candidates will have experience with platforms like Salesforce and Dynamics, and expertise in AI solutions. A passion for agile environments and team collaboration is essential.

Competitive salary packages are available based on experience and location.
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Position Requirements
10+ Years work experience
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