Implementation Consultant - Digital Payroll

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

The Implementation Consultant is responsible for utilizing best‑in‑class implementation practices to onboard Paycor clients, spanning from single product delivery to multi‑product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on our products and services to effectively meet clients' business requirements.

Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction and ultimately retention.

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the client implementation process; elevate needs, issues, concerns to the business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation‑setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly so that they are well understood by the entire project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
• Work in coordination with non‑client facing Implementation team members to ensure accurate database configuration.
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software.
• Investigate, analyze and recommend solutions for clients' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues.
• Maintain accurate project status in Paycor project management software; provide real‑time updates as needed to project stakeholders; proactively identify and mitigate project risks.
• Conduct face‑to‑face telephone/web‑based system review sessions with new users.
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed.
• Transition clients to ongoing Client Services Support resources upon successful implementation.
• Other duties as assigned.

• Bachelor's Degree – Required
• 1 year of experience in a client‑facing position; prior implementation, project management or business‑to‑business sales experience is a plus.
• Knowledge of human capital software preferred.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $47,600‑$74,800 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location,…