Senior Data Analyst

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The Senior Data Analyst will support our Insurance Sales, Service, and Operations teams. This individual will utilize data analytics, analysis, and reporting to provide key stakeholders with the information needed to make strategic business decisions and develop unique solutions to enhance our Agency's growth.

• Establish data analytics processes, roles, quality criteria, and performance metrics to support Agency leadership in achieving performance objectives.
• Identify, develop, and implement scalable data strategy, self‑service tools, and workflow automation.
• Analyze and report data associated with sales, service and operational effectiveness, member retention, and product performance.
• Identify and evaluate the business value of new and existing data sources and uncover significant trends that will influence strategic decisions.
• Ensure the quality and accuracy of data results and analytic methods through testing and validation procedures and best practices.
• Participate in evaluation of new technology and vendor selection processes.
• Prioritize, scope, and recommend enterprise integrations and KPIs for projects across multiple business lines.
• Participate in project plans, timelines, and deliverables, and manage Agency resources.
• Advocate for data analytics practices and technology to senior stakeholders.
• Select and implement (or oversee implementation of) all data analytics tools and frameworks.
• Execute quality controls and testing to ensure project deliverables meet user expectations.
• Work with Enterprise counterparts to assure compliance with the data governance framework.

• Starting base compensation $69,370 to $100,000 annually (adjusted based on experience, location, and job‑related factors).
• Eligible to participate in Annual Bonus Program with target bonus percentage 5%.
• 8 Paid Company Holidays.
• Nearly 4 weeks of Paid Time Off.
• 401(k) plan with company match up to 7%.
• Medical, Dental, Vision & Prescription coverage.
• Tuition reimbursement.
• Complimentary AAA Membership.
• Free Life Insurance.

This position will work a hybrid schedule of Tuesday, Wednesday, and Thursday each week in an office in Cincinnati, OH or Wilmington, DE. Relocation will not be offered.

• Bachelor’s degree (BS/BA) or equivalent in Insurance, Business Administration, or related field, with at least 4 years experience in an analytics or technical project management environment, or the equivalent combination of education and work experience.
• Proficiency in analytics tools such as SQL, Excel, R, Tableau or Power
  
  BI, Python, Adobe, or Google Analytics.
• Proficiency with call center data analytics and analysis (speech, text, cross‑channel, predictive, and performance).
• Conduct in‑depth analyses of data to identify trends, patterns, and relationships, and summarize findings clearly and concisely for both technical and non‑technical audiences.
• Exceptional analytical, communication, critical thinking, and problem‑solving capabilities.
• Work with project teams to understand the business objectives of each project and ensure that data analytics is used to its fullest potential to achieve these goals.
• Develop detailed reports and presentations to communicate results of data analysis to key stakeholders, providing recommendations for further action based on findings.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.