Computer User Support Specialist , Digital Technology Solutions

Job Overview

The Computer User Support Specialist 1 is responsible for providing support for general software and hardware systems within UC, specifically within a college. This includes installation, setup, and repair of off-the-shelf software programs and conducting user training. The specialist plans and recommends software solutions, programs, and modifications to existing programs to meet user needs, and maintains databases to meet user needs.

The role also supports hardware and system software interfaces to maintain system integrity and performs necessary modifications. These activities include system backup and LAN management. Technical skills and adaptability are needed, with activities varying in accordance with college needs.

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users. Provide hardware and software training as needed.
• Evaluate and recommend off-the-shelf software to meet user needs.
• May write applications or automated routines or create other ad hoc applications solutions for users.
• Modify existing or third-party software programs to meet user needs.
• Create, manage, or manipulate data bases, using PC-based database software or mainframe database management systems/packages. Modify database report output according to user needs.
• Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand-alone systems.
• May administer and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
• Perform related duties based on departmental need.

• Required
  
  Education:
  
  Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Required Experience:
  
  Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
• Relevant work experience considered.
• Additional Qualifications Considered:
  Experience with IT service delivery in an educational environment. Experience with Service Now for support requests. Experience imaging and deploying systems and applications with System Center Configuration Manager (SCCM). Experience with Active Directory and Group Policy configuration. Familiarity with Microsoft SharePoint. Experience with managing an asset lifecycle (from procurement to disposal). Experience supporting basic Audio/Video needs in a classroom environment.
• Physical Requirements/Work Environment:
  Office environment/no specific unusual physical or environmental demands.

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Highlights include:

• Salary/Hourly Pay Rate Information: 45000
• Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
• Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
• Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including:
  Vacation and sick time, 11 paid holidays and additional end-of-year paid time off (Winter Season Days), 6 weeks of paid parental leave for new parents.
• Additional Benefits Include: Competitive salary based on experience;
  Comprehensive health coverage (medical, dental, vision, prescription);
  Flexible spending accounts & wellness programs;
  Professional development & mentorship opportunities.

To learn more about why UC is a great…