Manager of Application Support

The IT Manager oversees and manages an IT team, providing leadership for the team/services and aligning technology initiatives with business goals. This role is responsible for directing personnel and/or delivering IT services on a day-to-day basis. They develop and implement IT systems, policies, procedures, and best practices while managing key technology projects, services, platforms and operations.

• Manage services and personnel on a day-to-day basis.
• Understand and enable IT and business strategies.
• Manage team of developers/support engineers to triage/troubleshoot/resolve production issues in multiple applications.
• Manage issue resolution and SLA target attainment.
• Deliver IT projects and initiatives, direct cross-functional teams to successful project delivery.
• Support the IT budget, track expenditures, and oversee procurement of IT equipment, software, and services.
• Lead internal and external personnel. Mentor the team. Oversee hiring and training, conduct performance reviews, and foster collaboration and professional development.
• Manage IT systems and services to ensure optimal performance and compliance.
• Enforce IT policies, protocols, and procedures for the organization to protect systems and data.
• Manage relationships and agreements with technology vendors and service providers.
• Monitor emerging technologies and industry trends to identify opportunities to innovate and enhance business capabilities.
• Create disaster recovery plans and implement fail‑safe procedures to minimize disruption in the event of systems failures. Develop tactical reports, dashboards, and recommendations for upper management to inform decision making.
• Ensure IT is compliant with all legal, regulatory, and data governance requirements.
• Support research on emerging technologies and industry trends to identify innovation opportunities.

• Bachelor’s degree in Information Technology, Computer Science or related field or equivalent experience.

• 2+ years serving in a leadership or supervisory capacity.
• Expert knowledge of one or more IT domains with hands‑on technical expertise.
• Strong leadership, collaboration, vendor management, and communication skills.
• Excellent analytical and problem‑solving abilities. Excellent written, verbal and presentation and communication skills.
• Experience managing day‑to‑day financials (invoices, SOWs, etc.).
• Experience managing vendors and/or employees.
• Demonstrated ability to collaborate and resolve issues.
• Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.).
• Passion for technology.

• Mid‑Senior level

• Full‑time

• Information Technology

• School and Employee Bus Services