Security Solution Engineer - Email Security

About Us:

Proofpoint is a global leader in human- and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

The Security Solutions Engineer is an information security expert responsible for assessing and improving the security posture of customer environments.

The Security Solutions Engineer manages the technical aspects of customer systems and is primarily responsible for solution uptime, availability, policy development and problem troubleshooting. Security Solutions Engineers are also responsible for the technical development of various clients’ security solutions such as:
Proofpoint Protection Server, TAP, TRAP, and other Proofpoint products.

Platform Engineers serve as an escalation point and mentor for other members of the team. Platform Engineers also help develop internal process, procedure, and drive collaboration across business units to help streamline service delivery.

He or she must ensure that all tasks performed adhere to the firm’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the corresponding handling of customer data.

• Serve as an escalation point for other engineers on the team
• Optimize security policies to protect against emerging threats and adhere to industry best practices
• Create and develop custom solutions for managed security systems
• Maximize system uptime, availability, and performance
• Utilize internal CRM for problem tracking and project development
• Assist the team in meeting all customer SLAs
• Unsurpassed attention to detail, analytical problem‑solving skills, and ability to diagnose and troubleshoot technical issues
• Maintain awareness of industry trends, security news, and best practices
• Take on‑call rotation after hours and on weekends, serving as a point of escalation as necessary
• Provide flexibility with schedule to cover job requirements
• Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
• Lead technical discussions with customers and partnering organizations
• Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their environments and implement solutions to mitigate the risk
• Administer and support lab environment to include change request review and approval, maintenance, and design

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree
• Experience with Email Security
• Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
• Experience and proficiency in Proofpoint email security products, to include certification and training
• Experience and proficiency designing and implementing Proofpoint solutions
• High level of critical thinking and proven ability to manage customer expectations in high pressure situations
• Proficiency in technical writing, diagramming, and communications
• Combine patience, determination, and persistence to troubleshoot client issues
• Abilit…