Site Reliability Engineer - Identity & Access Management

Job Location CINCINNATI GENERAL OFFICESJob Description Site Reliability Engineers (SREs) ensure the smooth operation of production systems by combining engineering principles, operational discipline, and automation within the P&G codebase and operating environments. SREs are implementing best practices for availability, reliability, and scalability. They are responsible for maintaining and automating monitoring, alerting to proactively identify and resolve potential incidents and drive continuous improvement.

SRE defines and manages service level objectives (SLOs), service level indicators (SLIs), service level agreements (SLAs) and ensures those are met or exceeded.

As a Site Reliability Engineer focused on Identity & Access Management, you will be responsible for maintaining, monitoring, supporting, and upgrading processes and systems for one or multiple Digital Products with quality and efficiency.

Key Responsibilities:

Incident Management and Monitoring:
Monitor system alerts and respond promptly to incidents, ensuring that Service Level Agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are met or exceeded. Performing Root Cause Analysis and creating Postmortems to improve incident response time and ensure consistent stability of the application.  Automation and Process Improvement:
Automate repetitive tasks, implement and maintain monitoring and logging systems, drive continuous improvements to prevent future incidents, including defining standards for processes.

Guidance and

Collaboration:

Provide expert guidance to Stakeholders (Product, Platform, and Software Engineering teams) in relation to supportability, scalability, and efficiency with products and tools in the organization's portfolio.

Infrastructure Management:
Administer platform infrastructure, oversee change management procedures, contributing to product roadmap creation and defining strategies for critical products. Oversee vendor management, contribute to product roadmap creation, and define strategies for digital products to enhance service delivery. Represent Operations into PoC and Pilots. Ensure processes and tools are ready by Day 1 of Go Live. Drive observability implementations with monitoring and metrics, incident responses, feedback loops, documentation and knowledge sharing

Job Qualifications

Required:

Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity, Information Systems, or similar field.

Automation and Scripting

Skills:

Proficient in automation scripting using languages such as Python, Bash, or Power Shell, with experience in writing SQL queries for database management.

IT Operations and System Administration:
Strong background in IT operations, including familiarity with duty watch, ticketing systems (e.g. SNOW), and task management, alongside knowledge of system administration in Linux/Unix environments and cloud platforms like AWS, Azure, or GCP.Network and Database Knowledge:
Familiar with network components and protocols, as well as database management, with experience in incident response methodologies to implement preventive measures.

Monitoring and Observability:
Experienced with monitoring metrics and platform/system diagnostics, as well as observability tools such as Prometheus and Grafana, to enhance system performance and reliability.

Understanding of ITIL Service Management, specifically on Service Level Management, Release, Event, Incident, Problem, Capacity and Performance Management practices.

Ability to assess what impacts operational KPIs and recommend improvement across application and infrastructure layers.

Understanding of the Software Development Lifecycle. This includes frameworks and concepts for modern application development (Product Management, Agile/Scrum, Dev Ops).Effective communicator with the ability to translate technical language to business language.

Ability to work a hybrid schedule in Cincinnati, OH based office.

Preferred:

Agile and Dev Ops Methodologies:
Understand Agile methodologies and is familiar with Dev Ops practices.

IT Security and Access Management:
Familiar with key IT security concepts such as authentication, authorization, and encryption, IAM including permission models like Role-Based Access Control (RBAC) and Access Control Lists (ACL). Experience in Ping Authentication products (Ping , Ping Federate, Ping Radius) and PAM products (Centrify) is a big plus.

Configuration Management and Standards Development:

Experience with configuration…