Servicenow Administrator

Overview

Provides administration support of Service Now environment at Western & Southern Financial Group (W&SFG). Works with the Service Now engineers, process owners, other IT application teams, vendors and business partners to manage the configuration, implementation and maintenance of a Service Now platform in an agile development environment. Works with Service Now development team and stakeholders to support business objectives of W&SFG through cost-effective use of tools, technology and reporting best practices.

Works with some supervision and is responsible for making minimal range of decisions, escalating to Manager when appropriate and updating management on a regular basis

Responsibilities

What you will do:

Performs Service Now daily support, administration and maintenance of Service Now core and application environments.

Works with Service Now process owners and development team to make necessary configuration and system changes for Service Now applications, including but not limited to IT Service Management (ITSM), IT Business Management (ITBM) and Security Operations (SECOPS).Assists Service Now development team and process owners' implementation of Service Now workflow, report development, dashboard creation and system configuration.

Works with Service Now end users to resolve support incidents and completes request items and tasks related to Service Now support and access.

Assists Service Now development team in performing administration tasks required for Service Now patches, security updates and upgrades.

Reviews Service Now administration processes and takes proactive steps to identify and optimize areas of improvement where needed.

Works with Service Now development team and process owners to build proficiency in Service Now Developer and foundational functions, including but not limited to Service Portal, Service Catalog, Knowledge Management, CMDB and integration. Develops understanding of how at least one Service Now domain adds business value including business processes, schemas, data structures and user communities.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

Bachelor's Degree Or commensurate selection criteria experience.

- Required Demonstrated experience in Service Now configuration and administration in an enterprise environment
- Required Proven experience in creating business reports, metrics and dashboards.

- Required Proven experience coordinating multiple assignments simultaneously and completing tasks accurately and on a timely basis with minimal supervision.

- Required Demonstrated experience interacting and building relationships with customers throughout the corporate structure.

- Required Demonstrated experience setting, successfully implementing and achieving goals.

- Required Proven experience working effectively within a team. Cite examples of collaborating with team members in work environment.

- Required Demonstrated aptitude for computer programming work and good logical-problem solving abilities.

-Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner.

-Demonstrated strong attention to detail with good organizational skills. Ability to define problems, collect or interpret data, establish facts and draw valid conclusions.

-Cite examples of self-motivation and experience working under limited supervision.

-Demonstrated ability to work in a cross-functional team environment (business and information technology).

-Proficient in Microsoft Office.

-Service Now Certified System Administrator System Admi Upon Hire
- Preferred Work Setting/Position Demands:

Works in an office setting and remains in a…