Help Desk Technician; -To--Public)

Cincinnati Public Schools ITM Management - CINCINNATI, Ohio Open in Google Maps

Job : 5955216
Final date to receive applications: Oct 22, 2026 11:59 PM (Eastern Standard Time)
Posted: Oct 08, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

JOB OPPORTUNITY FOR CINCINNATI PUBLIC SCHOOLS

CITY OF CINCINNATI - CIVIL SERVICE COMMISSION - OFFICIAL BULLETIN

HELP DESK TECHNICIAN (OPEN-TO-THE-PUBLIC)

TRANSCRIPTS MUST BE UPLOADED WITH APPLICATION TO VERTIFY YOU MEET THE EDUCATIONAL REQUIREMENT.

YOUR APPLICATION WILL BE

CONSIDERED RE
JECTED IF YOUR TRANSCRIPT IS NOT UPLOADED WITH YOUR APPLICATION NO LATER THE Final date to receive applications DATE OF THURSDAY, OCTOBER 22, 2026 @11:59 p.m.

EXAMINATION #26-22

TITLE: HELP DESK TECHNICIAN

HOURLY RATE: $30.61 hourly

Final date to receive applications: THURSDAY, OCTOBER 22, 2026 @11:59 P.M.

GENERAL STATEMENT OF DUTIES:

This position, under the general direction of the administrative supervisor, provides support relative to the maintenance, operation and usage of student information software systems and client server systems. Develop procedures for and performing tasks relative to the system software and hardware. Identify and resolve user support issues. Provide training and instructions for system users. Ensure the Cincinnati Public Schools (CPS) goals, technology, and information standards are followed.

QUALIFICATIONS:

Three years of satisfactory service in a position using software supported by CPS Student Information Systems with satisfactory completion of training provided by CPS training personnel in the use of district student information systems (a minimum of 18 quarter or 12 semester credits of appropriate courses from either an accredited college or university, which includes successful completion of a computer course, may be substituted for one year of the service requirement.)

Knowledge of :

• principles of database structure.
• software programs used by CPS, such as Focus, CPS Web-Based Applications, Cognos Canvas and Microsoft Office, or sufficient training and/or experience in such software, to perform effectively in the position with reasonable training.
• SQL query language or other query tools. basic tenets of effective customer service. English usage, spelling, grammar and punctuation.
• logic and reasoning principles used in problem solving techniques.
• basic mathematical principles.
• K-12 public school operation advanced understanding of windows and mac operating systems.

Ability to:

• become thoroughly knowledgeable of the features and functions of all district student information software and to serve as a subject matter expert.
• use problem solving techniques to provide first level troubleshooting support for endusers of district student information software programs, or elevate the job order to the right department for resolution as needed.
• Identify and resolve user support issues and perform and/or coordinate user instructions and training relative to district student information software programs.
• provide constant and consistent phone support to end-users of the supported software by staffing a phone center Help Desk.
• successfully complete assigned training as needed to become proficient/certified in new software packages adopted by the district for student information gathering.
• adapt to new processes and technologies and become proficient in their use.
• develop or instruct others to develop ad hoc query reports, using tools provided.
• meet schedules and deadlines for production of assigned reports, files, etc.
• maintain composure in stressful situations.
• establish and maintain effective working relationships with end-users.
• communicate clearly and concisely, both verbally and in writing, particularly technical information to users of varying familiarity with the technical aspects of the system.
• utilize a PC and related software required to perform job activities. work occasional overtime and other than normal day shift to meet assignment schedules.

MILITARY

EDUCATION & EXPERIENCE:

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

OPEN-TO-THE-PUBLIC

GENERAL INFORMATION

1. FILING APPLICATIONS:
Must be submitted through (Use the "Apply for this Job" box below). Applications must be received no later than…