Project Manager, Professional Services & Technical Support

Project Manager, Professional Services & Technical Support

#RSC-19631

RSC-19631

Full-time

Project Manager – Professional Services & Technical Support

Location: Cincinnati, OH preferred | Columbus, OH or Louisville, KY may also be considered
Schedule: Monday – Friday | Onsite, 5 days per week
Travel: Less than 25%

Turn Data Into Insights. Technology Into Solutions. Projects Into Results.

Are you someone who enjoys digging into data, solving problems, managing projects, and working directly with customers to help them get more from their technology?

Raymond Storage Concepts (RSC) is looking for a Project Manager – Professional Services & Technical Support to join our growing Connected Technology team. This is a unique opportunity to work at the intersection of technology, analytics, project management, and customer success, helping our customers use connected technology and fleet data to make smarter operational decisions.

You won't just be tracking projects. You'll analyze customer data, uncover opportunities, present recommendations, coordinate technical solutions, train customers, troubleshoot challenges, and help shape how RSC delivers professional services and connected technology support.

This is an onsite position requiring in-office work five days per week.

Candidates located in the Cincinnati area will receive first priority. We may also consider qualified candidates located near our Columbus, Ohio or Louisville, Kentucky offices who are able to work onsite five days per week.

Who We Are

Raymond Storage Concepts is a leading provider of customized material handling and intralogistics solutions focused on helping customers optimize their warehouses, fleets, and operations. As an authorized sales and service center for The Raymond Corporation, we combine industry-leading technology with local expertise and support.

Headquartered in Cincinnati, RSC serves customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia, with regional locations in Columbus and Louisville.

What You'll Do

In this role, you'll become a key resource for RSC's iWAREHOUSE and Connected Technology portfolio, working across departments and directly with customers to turn data and technology into meaningful business results.

You'll have the opportunity to:

Transform data into actionable insights. Analyze fleet, utilization, maintenance, safety, financial, and operational data to identify trends, opportunities, cost savings, and best practices.

Tell the story behind the numbers. Build data visualizations, reports, and presentations and deliver business reviews directly to customers.

Lead professional services projects. Manage customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple.

Become a trusted customer resource. Understand customer operations, identify pain points, proactively recommend solutions, and help customers maximize the value of their connected technology.

Train customers on technology. Provide training and guidance on connected technology platforms and gateways.

Coordinate technical support. Research and troubleshoot software, server, gateway, firmware, and technology-related issues while coordinating resources and escalating issues when necessary.

Keep technology running smoothly. Support server health checks, software and firmware updates, documentation, and related technical projects.

Connect teams to solve problems. Collaborate with Sales, Service, Operations, Training, Engineering, Raymond resources, technicians, and other partners to drive issues through resolution.

Own critical customer documentation. Maintain installed-base information, subscription and…