Onsite IT & Network Projects Technician – Cincinnati

atcompucomstaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client has a brand new opportunity for a qualified it support & network project technician to join their team onsite in cincinnati, oh.

project execution & coordination

execute it projects and initiatives assigned by the it site leader

independently manage project tasks, timelines, and deliverables with minimal direction

track project progress against established deadlines and proactively identify risks, dependencies, and obstacles

develop and maintain documentation related to projects, procedures, and technical solutions

coordinate activities between local teams, centralized support organizations, vendors, and business stakeholders

assist with process improvement initiatives and operational efficiencies

manage multiple concurrent projects while maintaining support responsibilities

networking & infrastructure support

troubleshoot wired and wireless network connectivity issues for manufacturing-related devices, computers, and printers

configure static ip addresses, network adapters, subnet settings, and vlan connectivity

utilize web-based management interfaces to configure ports and network settings

assist with installation of network drops and structured cabling

support data room activities including switch, router, server, storage, and telecommunications cabling

perform cable termination, testing, validation, and troubleshooting

conduct device security scans and maintain compliance with it security requirements

demonstrate strong security awareness and quickly integrate company security policies and standards into daily activities

deskside & device support

perform break-fix support for pcs, laptops, monitors, printers, voip phones, and related hardware

install, image, configure, move, add, and change equipment as required

troubleshoot operating systems, software applications, and peripheral devices

support manufacturing equipment interfaces and production-related computing devices

assist coworkers and end users in resolving technical issues

support the it site leader in executing established support processes and escalation procedures

it operations

create, update, and manage incidents, service requests, and change records within an itil-compliant ticketing system such as servicenow

analyze recurring issues and help identify root causes

maintain detailed and accurate technical documentation

coordinate with centralized support teams and vendors to drive issue resolution

participate in on-call support rotations and respond to urgent production-impacting incidents when required

skills and qualifications
:

minimum 5 to 7+ years of it support, networking, infrastructure, or technical project experience

experience supporting pcs, laptops, printers, and associated peripherals

• working knowledge of:

  tcp/ip networking

  static ip configuration

  subnets and vlans

  network card configuration

  wired and wireless troubleshooting

experience utilizing ticketing systems such as servicenow or similar itsm platforms

excellent interpersonal and customer service skills

positive attitude and strong relationship-building capabilities

high level of ownership, accountability, and initiative

ability to work effectively with minimal supervision

strong verbal and written communication skills

exceptional organizational and time management abilities

strong note-taking and documentation habits

ability to quickly absorb technical information and work independently

strong attention to detail and follow-through

ability to prioritize competing tasks and maintain focus on deadlines

demonstrated ability to plan actions and milestones that support successful project completion

comfortable…