Temporary IT Support Technician

The Temporary IT Support Technician is an entry-level position within Prolink’s IT department and is responsible for supporting the organization's end user computing environment. This position focuses on preparing and deploying laptops for new hire onboarding, coordinating equipment returns, supporting enterprise hardware refresh initiatives and providing initial technical support through the IT Service Desk.

This role supports day-to-day Information Technology operations through device management, end user support and hands on IT operational activities. The role provides customer focused support to employees, helps maintain and manage technology devices and assists with the ongoing needs of the IT department.

• Build, image, configure and deploy laptops and peripherals for new hires
• Prepare technology packages to support bi-monthly onboarding cohorts
• Ensure all hardware, software and user accounts are provisioned according to company standards
• Coordinate shipment and tracking of equipment to remote employees
• Verify device readiness and quality prior to deployment

• Manage the return process for employees who leave the organization
• Coordinate recovery of laptops, peripherals and other assigned technology assets
• Inspect, sanitize, reimage and prepare returned equipment for redeployment
• Maintain accurate inventory and asset tracking records
• Assist with equipment lifecycle management and hardware audits

• Support enterprise laptop replacement and hardware refresh initiatives
• Coordinate scheduling and communication with end users during device rollouts
• Migrate user data and settings to replacement systems when necessary
• Track project progress and update deployment metrics
• Assist with documentation and process improvements related to device deployment

• Respond to and resolve Tier 1 help desk tickets within the service center
• Troubleshoot basic hardware, software, printer and connectivity issues
• Escalate complex technical issues to senior IT staff when appropriate
• Provide excellent customer service through email, phone, chat and in person support
• Maintain accurate ticket documentation and status updates

• Assist with software installations and updates
• Support Microsoft 365 and other business applications
• Participate in IT projects and operational initiatives as assigned
• Create and maintain procedural documentation and knowledge base articles
• Perform other duties as required to support the IT team and business operations

• High school diploma or equivalent
• Experience in IT support, help desk, technical support or a related field
• Basic understanding of Windows operating systems and computer hardware
• Strong customer service and communication skills
• Ability to organize and prioritize multiple tasks
• Strong attention to detail and follow-through
• Ability to lift and transport computer equipment up to 40 pounds

• Associate’s degree or technical certification in Information Technology, Computer Science, or a related field
• Experience imaging, configuring, or deploying laptops
• Familiarity with Microsoft 365 applications
• Experience with ticketing systems and asset management platforms
• Exposure to Intune, Azure AD, or end-user device management tools