ServiceNow Sr. Developer/Technical Consultant ITSM/ITAM/ITOM/CSM/FSM
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-10-15
Listing for:
Volto Consulting
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
- Service Now ITSM / ITAM / ITOM / CSM / FSM and other Service Now modules
- Service Now CSA, CAD certifications
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Service Now
- Expertise Service Now deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyse and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with Service Now Systems Administrator, Service Now Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology Behavioural competency
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Experience in Service Now custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new Service Now modules ( HRSD, Sec Ops, GRC, SPM, Etc..)
- Preferred to have Service Now Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders.
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