Senior Sailpoint Security Operations Analyst - Identity & Access Management

Job Location CINCINNATI GENERAL OFFICESJob Description We are seeking an experienced Identity & Privileged Access Operations Engineer to join the Information Security Identity and Access Management organization. This role will provide advanced operational support for SailPoint Identity Governance Administration services, while also supporting Privileged Access Management processes and platforms as part of the evolving IAM Operations model.

The role is intended for a hands-on operations professional who combines strong troubleshooting discipline, customer support mindset, ITIL-based incident and problem management, and practical IAM platform knowledge. SailPoint experience remains a core requirement, while PAM exposure and executive-care support are important extensions of the role.

The successful candidate will work closely with IAM Engineering, PAM platform owners, service management, Service Now / Help Desk teams, security operations partners, executive administrative support teams, and business users to resolve issues, improve service quality, strengthen operational controls, and mature a horizontal IAM Operations model.

A key expectation is to support the “onboard once, govern everywhere” direction: using consistent identity data, ownership, entitlement, and privileged-access signals across Sailpoint and PAM so customers are not asked to repeat separate onboarding and data-collection activities for every control plane.

Key Responsibilities:

SailPoint / Identity Governance Operations Provide advanced Level 3 operational support for SailPoint services.

Investigate, troubleshoot, and resolve access provisioning, identity lifecycle, certification, entitlement, role, workflow, policy, and data-quality related issues.

Support complex incidents and problem records related to SailPoint Identity IQ and associated IAM processes.

Provide technical and operational guidance to Tier 2 Operations Analysts during incident management, problem management, change management, and operational escalations.

Support access reviews, application onboarding / offboarding, identity lifecycle events, access provisioning, role management, rules, reports, password management, and operational tasks.

Scripting, Bean Shell, and Java understanding are preferred for troubleshooting and configuration analysis, but this is not intended to be a full developer role.

Partner with IAM Engineering on platform defects, recurring issues, configuration issues, integration gaps, foundational connector concerns, and root-cause elimination.

Privileged Access Management Operations Support PAM operational processes and platforms, including privileged access issue resolution, account onboarding challenges, vaulting / privileged account governance, and control monitoring.

Assist with privileged account lifecycle, privileged account ownership, compliance controls, audit readiness, risk signals, and service health activities.

Partner with PAM platform owners and engineering teams to escalate and resolve complex privileged access issues.

Connect Sailpoint and PAM support work by helping ensure privileged identities, accounts, entitlements, owners, applications, and governance attributes are consistently represented.

Contribute to operational improvements that strengthen privileged access protection, reduce duplicate onboarding effort, and avoid parallel data-collection processes for customers.

Executive Care and Customer-Facing Support Provide direct L3 support for executive administrative teams when identity, access, or privileged access issues require high-touch resolution.

Coordinate timely updates, escalation paths, and service restoration steps for executive-care scenarios while maintaining appropriate operational controls.

Use executive-care…