Technical Support Analyst III

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations:

Cincinnati, OH

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an Technical Support Analyst III to join our ever-evolving Technical Conversions Support team and help shape the future of global commerce.

• Boarding and support of merchant clients and maintaining client configurations and product enhancements.
• Complete certification of settlement files and generate settlement files and reports as requested.
• Engage with Line of Business, Operations, Support and Development teams to deliver best in class service to our clients.
• Complete Service Requests and resolve assigned Incidents within designated OLAs.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Analyzes problems, documents and communicates resolution, and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures in the knowledge management system.

• Bachelor's degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in Technical Support, Production Support, Engineering, or IT
• Knowledge of JCL, TSO, Assembler and/or Cobol is desirable and scripting is a plus
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Must be extremely detail-oriented and thorough in completing tasks
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Global payers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.