Sr Engagement Manager

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

• Client Relationship Management:
  Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight:
  Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management:
  Oversee project finances and ensure terms are met.
• Problem Resolution:
  Address client issues, complaints, and conflicts promptly.
• Internal Coordination:
  Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities:
  Drive the RFI/RFPs, proactive proposal and new business opportunities requests

• Strategy Development:
  Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building:
  Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment:
  Work with HR and leadership to align engagement efforts with company goals.

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

• Bachelor's degree in computer science, Information Technology, or a related field.
• Service Now Certified System Administrator (CSA)
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)
• Service Now Certified Implementation Specialist (CIS) for any module is good to have

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $105,000 - $160,000 a year

#LI-CM2

Location:

Cincinnati, OH

Function: TECHNOLOGY

Role:
Functional Manager

Skills:

Service Now

Salary Range: $105,000 - $160,000