ServiceNow Platform Architect

Open 140,000–160,000 USD per year as stated in the posting

Job Role:

Service Now Platform Architect

Location:

Cincinnati, OH / Remote
Job Type: Full-Time
Salary Range: $140,000 - $160,000 a year

Job Description
We are seeking a Service Now Platform Architect to define platform strategy, design scalable architectures, and guide customers in platform governance, workflow ad Eligible to workion, and AI capabilities. The ideal candidate will combine strong Service Now technical expertise with architectural leadership and effective stakeholder engagement.

• Strong Service Now platform architecture expertise, including CMDB, CSDM, application development, integrations, security, and instance lifecycle management.
• Deep ITSM knowledge and expertise in at least one additional Service Now workflow, such as ITOM, CSM, HRSD, or Sec Ops.
• Experience with solution design, architectural governance, technical debt remediation, platform health, and performance Eligible to workimization.
• Ability to develop platform strategies and roadmaps aligned with customer business objectives.
• Knowledge of enterprise architecture concepts and frameworks, such as TOGAF.
• Understanding of Service Now AI capabilities, including Now Assist and Agentic AI, and their alignment with business outcomes.
• Strong communication, problem-solving, customer advisory, and stakeholder management skills.
• Required
  
  Certifications:
  
  Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS).
• Preferred
  
  Certifications:
  
  ArchX - Advanced Architecture, Certified Technical Architect (CTA), Now Assist Essentials, Now Assist Executive Micro-Certification, and Agentic AI Executive Micro-Certification.

• Define Service Now platform strategy and translate business objectives into scalable architectural solutions.
• Develop platform roadmaps and guide the ad Eligible to workion of Service Now workflows and products.
• Lead architecture reviews and technical governance discussions to maintain platform health, security, performance, and upgradeability.
• Identify architectural risks and technical debt, recommend remediation plans, and support risk mitigation.
• Build trusted relationships with customer stakeholders, including technical teams and executive leadership.
• Conduct architectural workshops, communicate design decisions, and demonstrate Service Now platform capabilities.
• Advise customers on ad Eligible to working Service Now AI capabilities in alignment with their organizational AI strategy and business goals.

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