Servicenow Administrator

Service Now Administrator

Job Description The Service Now Administrator will manage the day-to-day administration, support, maintenance, and enhancement of an enterprise Service Now platform within a large, stable financial services organization. You will partner closely with engineers, process owners, and business stakeholders to ensure platform reliability, support end users, implement configuration changes, and maintain overall platform health. This contract-to-hire role offers a balanced mix of Service Now administration and engineering responsibilities, making it ideal for someone who enjoys both technical platform work and collaborative problem solving.

Responsibilities Administer, support, and maintain the enterprise Service Now platform on a daily basis, ensuring high availability, reliability, and performance.

Collaborate with engineers, process owners, and stakeholders to understand business requirements and translate them into effective Service Now solutions.

Manage and fulfill Service Catalog requests and associated service tasks, which make up approximately 40% of the role, ensuring timely and accurate delivery of services.

Handle incident and problem resolution within the Service Now environment, representing about 20% of the role, including root cause analysis and long-term remediation.

Plan, coordinate, and execute Service Now platform upgrades, patches, and maintenance activities, accounting for roughly 20% of the role, while minimizing impact to end users.

Configure and enhance the Service Now platform, including forms, workflows, business rules, and integrations, comprising about 20% of the role.

Support and configure IT Service Management (ITSM) processes such as Incident, Problem, Change, Service Catalog, and Request Management in Service Now.

Work with IT Asset Management (ITAM), CMDB, Service Portfolio/Project Portfolio Management (SPM), and Security Operations (Sec Ops) modules as needed to support enterprise initiatives.

Ensure adherence to ITIL-based processes and best practices across the Service Now platform.

Apply Agile and Kanban methodologies to manage work, prioritize tasks, and deliver enhancements iteratively.

Monitor platform health, identify issues proactively, and implement improvements to optimize performance and user experience.

Independently manage workload, priorities, and deadlines while communicating progress and risks to stakeholders.

Troubleshoot complex technical and process issues within Service Now and drive them to resolution.

Document configurations, changes, procedures, and support knowledge to enable consistent platform management and user support.

Essential Skills At least 1 year of enterprise Service Now administration experience.

Service Now Certified System Administrator (CSA) certification.

Hands-on experience configuring and supporting the Service Now platform in an enterprise environment.

Experience with Service Now platform upgrades, patching, and ongoing maintenance.

Strong troubleshooting and problem-solving skills within the Service Now ecosystem.

Ability to independently manage workload, priorities, and multiple tasks in a fast-paced environment.

Strong written and verbal communication skills for collaborating with technical and non-technical stakeholders.

Experience with IT Service Management (ITSM), including Incident, Problem, Change, Service Catalog, and Request Management.

Familiarity with IT Asset Management (ITAM), CMDB, Service Portfolio/Project Portfolio Management (SPM), and Security Operations (Sec Ops) modules.

Working knowledge of Agile and Kanban methodologies.

Understanding of ITIL framework and its application within Service Now.

Additional

Skills and Qualifications Experience working in a large enterprise or complex corporate…