More jobs:
Information Technology Specialist
Job in
Cincinnati, Hamilton County, Ohio, 45275, USA
Listing for:
Russell Tobin
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location:
Columbus, OH
Pay: $24/hour
Contract:
12 months (potential for extension or permanent hire)
A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.
What You’ll Do:- Answer IT support calls and resolve issues quickly
- Provide excellent customer service with active listening and empathy
- Use a knowledge base and ticketing system to track and solve problems
- Communicate clearly via phone, chat, and documentation
- Collaborate with teams and follow company policies
- High school diploma or GED (plus relevant work experience)
- 2-5 years of chat support experience in a fast-paced setting
- Strong problem-solving skills & self-motivation
- Excellent customer service & communication skills
- Ability to troubleshoot software & hardware issues
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