IT Support Specialist, McNicholas High School

IT Support Specialist STATUS:

Non-Exempt

July 2026

The IT Support Specialist provides frontline technical support for students, faculty, and staff at McNicholas High School. This role is responsible for installing, maintaining, and troubleshooting hardware, software, network-connected devices, and classroom technology. Working closely with the Director of Technology, the IT Support Specialist helps ensure reliable technology services that support teaching, learning, and administrative operations while delivering outstanding customer service to the school community.

The IT Support Specialist is expected to uphold and model the school’s Catholic identity and integrate faith values into their daily work. The IT Support Specialist encourages positive relationships and communication within the community and contributes to a wider atmosphere of Christian respect throughout the school.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• 2–4 years of experience in technical support, help desk, or IT services
• Knowledge of Microsoft 365, Windows, and mobile device management
• Familiarity with Active Directory, networking fundamentals, and cybersecurity best practices
• Experience troubleshooting hardware, software, printers, and classroom technology
• Strong customer service and communication skills
• Ability to prioritize and manage multiple support requests
• Strong analytical and problem-solving abilities
• Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent) preferred
• Commitment to the mission and values of McNicholas High School and Catholic education

The Director of Technology

• Provide timely technical support to students, faculty, and staff
• Respond to help desk tickets, phone calls, and walk-in requests
• Diagnose and resolve hardware, software, printing, and connectivity issues
• Escalate complex issues when appropriate

• Deploy, configure, and maintain computers, mobile devices, and peripherals
• Install and update operating systems and software applications
• Track and maintain inventory of technology equipment
• Assist with device lifecycle management and replacements

• Support network connectivity for wired and wireless environments
• Assist with Active Directory account management and access permissions
• Monitor system performance and report issues to technology leadership
• Support backup and recovery procedures

• Maintain classroom technology equipment including projectors, displays, and audio systems
• Support educational software and learning platforms
• Assist faculty with technology integration and troubleshooting
• Provide training and guidance on technology tools

• Follow established cybersecurity protocols and best practices
• Assist with user security awareness and training initiatives
• Maintain accurate technology asset records
• Support device security and software patching efforts

• Document support procedures and technical solutions
• Develop user guides and training materials
• Provide one-on-one and group technology training sessions
• Maintain accurate records of support activities

• Work collaboratively with the Technology Department and school personnel
• Support technology needs for school events and special projects
• Maintain a positive, service-oriented approach in all interactions
• Promote effective and responsible use of technology throughout the school community

Requires…