Technical Support Representative Senior

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations:
Cincinnati, OH

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever‑evolving Global Technical Service Center team to help shape the future of global commerce.

Schedule:
Sunday‑Tuesday and every other Wednesday 8am-8pm ET

What you’ll own

• Delivers responsive customer support in a 24x7x365 production environment, addressing large-scale, production-impacting issues. (Holiday coverage may be required)
• Leverages strong soft skills and targeted probing questions to troubleshoot and resolve issues for internal and external clients.
• Analysts are responsible for documenting and tracking client incidents in Service Now to drive timely resolution.
• Communicates complex technical concepts clearly, both verbally and in writing, for technical and nontechnical audiences; demonstrates excellent communication and customer-facing skills.
• Exemplary team player who builds strong cross‑functional relationships, communicates with clarity and empathy, shares knowledge proactively, and contributes to a positive, inclusive culture. Comfortable giving and receiving feedback, aligning priorities, and stepping in to help teammates meet deadlines and deliver high‑quality results.

What you’ll bring

• Experience using Service Now, Splunk, Mainframe applications and MS Office 2003/2007/2010/2013.
• A self-learner that has the flexibility to think, interpret and apply the knowledge gained.
• High school diploma or GED with relevant work experience, or a degree in a business‑related field.
• Strong customer service skills when supporting both internal and external users.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Global payer?

Global payers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Global payer.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates:  for information on the Fair Chance Act.

Explore the benefits we offer in the USA

We offer access to medical coverage that supports the health and wellbeing for you and your family.

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

FLEX, our family inclusion community, offers support for all Global payers at every stage, from raising families to caring for loved ones

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.