Desktop Support Technician

Location: Academic Technical Center, St. Clairsville OH 43950

Approved by: President

Position Summary:

The Desktop Support Technician is directly responsible for providing tier-1 and tier-2 technical support across campus under the supervision of the Director of Information Technology. The Technician plays a major role in ensuring that software, hardware, peripheral devices, and communication platforms run efficiently to support daily administrative, instruction, and student success operations.

This professional staff position requires working knowledge of desktop hardware/software maintenance, user account administration, telephony systems, and classroom presentation technology. The position coordinates closely with staff, faculty, students, and third-party vendors to maintain high system availability, security, and customer service.

Specific Responsibilities:

1. Provide front-line technical support and troubleshooting for desktop computers, laptops, and peripheral hardware in both computer labs and administrative offices across campus.

2. Install, configure, update, and maintain operating systems (Windows OS and MacOS) and standard productivity software suites (Microsoft Office Suite/Office 365).

3. Assist staff, faculty, and students with end-user technical issues, account access, and platform navigation for Canvas, MyBelmont Campus Portal, and Outlook email.

4. Perform user identity and access management functions, including password resets and account unlock procedures across enterprise environments.

5. Issue, configure, and print official college s for staff, faculty, and students.

6. Support, configure, and troubleshoot VOIP telephony systems, handset deployments, and user extension settings.

7. Serve as primary technical liaison with the college print vendor for printing infrastructure maintenance, technical support, and supply management.

8. Deliver on-site assistance and operational support for classroom audiovisual technology, computer hardware, and instructional displays to ensure minimal disruption to instruction.

9. Support access control, directory services, and endpoint management within Windows Server and Microsoft Azure environments.

10. Maintain detailed documentation of support requests, resolution steps, hardware inventory, and system configuration procedures.

11. Perform routine preventative maintenance, cleaning, and safety checks on lab and office computer equipment.

12. Assist with software deployment and system updates across campus workstations to ensure security compliance and optimal performance.

13. Provide patient, clear, and user-friendly technical guidance and training to non-technical users as needed.

14. Perform other duties and activities as assigned.

Physical Requirements:

Note:

Please rank the below tasks as F for Frequent (6+ hours daily), M for Moderate (4-6 hours daily), O for Occasional (2-4 hours daily) or R for Rarely(