Senior Operations Support Engineer

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So, what are the main responsibilities of the Senior Operations Support Engineer in Netcompany?

Joining us as a Senior Operations Support Engineer
, you will play a key role in ensuring the stability, performance, and continuous improvement of complex enterprise IT environments.

The role has a strong focus on IT Operations, Observability, and Monitoring
, combining expertise in containerised and cloud-native environments with advanced monitoring solutions to ensure high availability, reliability, and proactive incident detection.

You will be responsible for managing critical operational incidents, leading technical investigations and root-cause analyses, defining monitoring strategies, and optimising system performance. Working closely with Dev Sec Ops , Database Administration, and other technical teams, as well as client stakeholders, you will contribute to the continuous improvement of operational processes and service reliability.

This is a highly technical role requiring strong troubleshooting, analytical, and coordination skills, alongside hands‑on experience with monitoring and observability platforms and a solid understanding of technologies such as Kubernetes, Docker, and Open Shift.

As the Senior Operations Support Engineer, you will:

• Manage high‑severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with technical teams and stakeholders.
• Lead technical investigations, root‑cause analyses, and post‑incident reviews, ensuring that corrective and preventive actions are identified and implemented.
• Define and refine monitoring and observability strategies, establish performance baselines and thresholds, and enhance system visibility to enable proactive issue detection.
• Design, configure, and maintain monitoring dashboards, alerts, and performance indicators using observability and monitoring platforms.
• Monitor system performance, analyse metrics and logs, conduct capacity analyses, and prepare operational reports and recommendations for continuous improvement.
• Coordinate preventive maintenance activities and environment optimisation, ensuring compliance with operational, technical, and security baselines.
• Validate deployment plans, rollback procedures, and testing strategies in collaboration with Dev Sec Ops  and Database Administration teams.
• Contribute to automation initiatives, optimising operational processes and improving service efficiency and reliability.
• Ensure the effective application of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Support and optimise middleware and integration technologies, including API management, messaging, event streaming, data transformation, and identity management platforms.
• Oversee operational activities across Linux/Unix systems, containerised environments, and cloud-native infrastructure.
• Coordinate technical incident bridges, ensuring clear communication, effective collaboration, and timely decision‑making during critical situations.
• Collaborate with cross‑functional technical teams and client stakeholders to ensure high‑quality operational service delivery.

What would make you a fit for the role:

• Bachelor's or Master's degree in Computer Science, Information…