Servicenow Sr. Developer​/technical Consultant Itsm​/Itam​/Itom​/Csm​/Fsm; Csa, Cad

• Service Now ITSM / ITAM / ITOM / CSM / FSM and other Service Now modules
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) for 1 module or more

Service Now CSA, CAD certifications

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Service Now
• Expertise Service Now deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with Service Now Systems Administrator, Service Now Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

• Experience in Service Now custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, Sec Ops, GRC, SPM, Etc..)
• Preferred to have Service Now Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

• Discretionary Annual Ince ntive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-CM2

Cincinnati, OH

TECHNOLOGY

Enterprise Architect

435583

Service Now

$110,000 - $160,000