Client Service Manager, Commercial Lines

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

As experts in protecting what matters most to businesses and individuals, we’re looking to bring on our next Client Service Manager to support our Commercial Lines department and deliver exceptional risk‑management solutions to our growing client base.

Our Account Manager will partner with our sales team to facilitate day‑to‑day management of current clients' insurance programs, helping the world prepare for the unexpected.

As one of the fastest growing insurance brokers in the U.S., we are excited to bring on those interested in growing their career in the insurance industry. Opportunity awaits you with us!

Why this Role?

• Build meaningful relationships with clients while providing them with impactful solutions
• High visibility to Senior Leadership – work alongside Client Services, Sales and Agency Leadership who prioritize your learning and development
• Opportunity for upward mobility and advancement opportunities

• Client Support
  • May be first point of contact on some accounts; supports in delivering service to book of business.
  • Provides renewal and proposal presentations for delivery to clients.
  • Guides clients through the renewal process, which may include requesting renewal exposures, submitting requests to carriers based on renewal timetable.
• Account Management
  • Reviews renewals and proposes changes needed under direction and guidance of senior team members.
  • Supports in claim review and other risk analysis tasks.
  • Performs detailed analysis of accounts receivable reports to deliver information to clients, ensuring accounts are kept in good standing.
  • Processes or oversees process of change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance status as needed.
• Insurance Expertise
  • May be responsible for analyzing market trends and advising clients on changes to policies.
  • Proficient in working knowledge of renewal processes and considerations.
  • May be responsible for assisting Producers with marketing campaigns.
  • Seeks opportunities to increase knowledge of insurance contracts, carrier underwriting guidelines, and coverage options.
  • Assists in the development of strong business relationships with insurance company personnel to enhance business relationships.
• Leadership
  • Provides mentoring and guidance to more junior team members, such as Account Coordinators.
• Other duties as assigned.

Required:

• Bachelor's degree with 0+ years client service and/or claims management experience
  -OR
  - High School degree/GED with 3+ years client service and/or claims management experience.
• Property and Casualty License.
• Proficiency in Microsoft Office.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self‑directed manner. #LI-KE4

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The…