Claims Specialist

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

The Claims Specialist processes insurance, warranty, and gap claims, acting as the primary point of contact for GECU members experiencing a claim or total loss of a vehicle. The Claims Specialist investigates and reviews claims, ensuring they are handled efficiently, and plays an important role in educating and updating members on their claim status.

• Determine covered insurance losses by studying provisions of a policy or certificate
• Analyze insurance claims to determine legitimacy of claim
• Establish proof of loss by reviewing documentation (such as police reports, mechanic reports, and auction house reports) and assembling additional information from outside sources
• Document claims by completing and recording forms, reports, logs, and records
• Collaborate with members to collect appropriate reports and documentation needed for the claims process
• Evaluate member and claim documentation and reports to help reduce loss for member and credit union
• Ensure legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
• Maintain quality member service by ensuring claims process is completed within a 90-day time frame
• Protect operations by keeping claims information confidential
• Process and submit cancellation requests for extended warranties to the dealerships, coordinating follow-up actions as needed
• Systematically gather, categorize and file all necessary documentation for total loss GAP claims, ensuring completeness and adherence to regulator and company requirements
• Perform other duties to support the department as needed

• High school diploma or GED required; bachelor’s degree preferred
• Minimum two years of experience in claims processing, insurance administration, dealer services or related role required

• Excellent communication and interpersonal skills
• Strong conflict resolution skills
• Ability to work under pressure and meet deadlines
• Strong analytical and problem-solving skills with proficiency in analytical math
• Attention to detail and accuracy
• Proficiency in Microsoft Office Suite
• Good organizational and time management skills
• Member service-oriented mindset
• Ability to work independently and as part of a team

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities
  -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer