Automotive Counter Sales​/Parts Pro and Driver

Description

Automotive Counter Sales/Parts Pro

Job Summary:

Responds to service requests, inquiries for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum goodwill from all transactions.

• Follows all points of the store’s “Basic Service Statement”
• Reports and is ready for work at schedule time.
• Reports to work wearing the proper attire.
• Assists all customers by determining needs and selling necessary products to complete the customer’s job.
• To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
• Properly checks in, prices and merchandises incoming product.
• Keeps merchandise labeling current.
• Keeps store neat, clean, and free of all obvious hazards to customers and employees.
• Assists in store inventories.
• Attends all store meetings.
• Improves job knowledge by attending all recommended training sessions.
• Follows any other directive as assigned by manager.
• Properly uses the order processing system.
• Records all lost sales.
• Keeps catalog and price sheets current.

• Knowledge of auto parts.
• Computer skills (windows, Excel, Word, and Internet).
• Excellent Customer Service is a must.
• Able to pull and place inventory.
• Able to answer phones.

High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

• In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
• Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
• Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
• Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
• The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
• The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
• The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
• The employee must be able to move a standard two-wheel dolly carrying boxes.
• The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.

The Delivery driver is a very important member of the store team, and is primarily responsible for:

• Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of auto parts and supplies.
• Picks up returns, cores and auto parts from nearby stores or outside vendors.
• Ensures that assigned company vehicle is kept clean and presentable.
• Maintain product knowledge and current promotions through Smyth information resources.
• Establishes an efficient route of delivery.
• Responsible for the cleanliness and standard maintenance of company delivery vehicle.
• Warehouse duties

• Must be at least 21 years old and have a valid driver s license.
• Ability to lift load and deliver merchandise.
• Ability to work a flexible schedule.
• Strong communication and interpersonal skills.
• Motivation and willingness to learn.

• Paid vacation and sick time
• Paid holidays
• Health care, dental and vision insurance
• Life and disability insurance
• 401k plan with a match
• A generous employee discount on parts and supplies