Supervisor, Account Leadership

Supervisor, Account Leadership

The Supervisor, Account Leadership is a strategic operator, relationship leader, and business steward within Orchard’s Account Leadership team. This role drives clarity, alignment, and momentum across client engagements, owning the why behind the work and ensuring the team delivers high-quality, integrated marketing grounded in client goals and agency standards.

You'll lead day-to-day business direction for key accounts, deepen client relationships, translate business needs into cohesive marketing strategies, and ensure the work is delivered with excellence, from scopes and briefs to execution, financial stewardship, and performance outcomes.

• Serve as the client’s strategic partner, building deep understanding of their goals, category, audiences, and internal dynamics.
• Translate business objectives into integrated marketing strategies, scopes of work, and clear priorities for internal teams.
• Lead the full strategic planning process for your client portfolio, shaping recommendations, guiding teams through insights, prioritization, and performance expectations, and driving alignment with clients and internal teams.
• Ensure every deliverable builds back to client goals and Orchard’s standards of quality.
• Build trust‑based relationships across client organizations, anticipating needs and addressing issues early.
• Communicate proactively and clearly, ensuring clients feel informed, aligned, and confident in the work.
• Identify opportunities for organic growth; introduce cross‑functional agency capabilities to evolving client needs.
• Lead renewal discussions, scope evolution, and pricing conversations where appropriate.
• Review and pressure‑test all work prior to delivery, ensuring accuracy, clarity, strategic integrity, and alignment with client expectations.
• Elevate the thinking and rigor of internal teams, pushing for stronger insights and better outputs.
• Own the development and maintenance of the client’s Activation Plan, using it as the source of truth for priorities, launches, and financial alignment.
• Model Orchard’s values—leading with clarity, owning outcomes, and keeping collaboration high‑trust and high‑feedback.
• Partner closely with PM to ensure timelines, scopes, staffing plans, and deliverables run predictably and profitably.
• Break down silos across Media, Strategy, Creative, Analytics, and Web by driving shared accountability and integrated decision‑making.
• Support the growth of junior team members through feedback, coaching, and clear expectations.
• Own delivery against client goals, partnering with Analytics and specialty teams to interpret results and identify optimizations.
• Lead business reviews with clarity and impact, telling a compelling story about performance, insights, and recommended actions.
• Establish and reinforce accountability with internal teams, ensuring commitments are met and progress is visible.
• Partner with PM and Finance to manage account financial health (scope adherence, hours pacing, estimate accuracy, and profitability).
• Ensure time is captured accurately, invoices are reviewed and approved, and change orders are initiated when scope shifts.
• Forecast revenue, hours, and resource needs with accuracy and consistency.
• Identify operational risks early and drive cross‑functional teams toward alignment and resolution.

• 8+ years of agency experience with increasing responsibility within integrated marketing, business leadership, or account management.
• Senior living and/or healthcare experience preferred.
• Strong understanding of digital marketing, multi‑channel tactics, and performance‑driven strategy (Paid Media, Creative, Analytics, Web).
• Demonstrated experience leading cross‑functional teams on complex marketing programs, including websites, integrated campaigns, and content/creative.
• Proven ability to manage scopes, budgets, timelines, and financial stewardship with high accountability.
• Exceptional communication skills—clear, concise, confident—in both client‑facing and internal settings.
• Strong presentation skills with the ability to simplify complexity and lead strategic conversations.
• Proficiency in Microsoft PowerPoint, Excel, and Word.
• Degree in Marketing, Advertising, Business, Communications, or related field preferred.

• Owns the outcome — accountable, disciplined, proactive.
• Leads with clarity — excellent communicator, decisive, and structured.
• Finishes strong — high follow‑through and exceptional attention to detail.
• Never settles — curious, improvement‑oriented, and pushes the work forward.
• Grow‑together mindset — collaborative, supportive, and feedback‑driven.
• Strong problem‑solver with a solutions‑first approach.
• Confident managing ambiguity and bringing order to complexity.
• Equally strong in relationship‑building and operational rigor.

Location:

Cincinnati, OH. Salary range: $‑$ per year (Full‑time).