Client Success Manager
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2025-12-16
Listing for:
CNA Search
Full Time
position Listed on 2025-12-16
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Please Read This role is in Cincinnati Ohio,
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
- Manage/Lead Client Success Advocate team
- Monitor KPI's of team
- Report results to management
- Provide training and mentoring
- Hiring and performance management
- Develop and maintain relationships with key partners
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
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