Retail and Spa Assistant Manager

Do you have a passion for the beauty industry? Are you interested in working with a skincare brand that combines science and innovation, and has been formulating powerful results for over 25 years? Are you a Leader who strives for excellence and who thrives in helping others reach their personal and professional goals? Then our Ultraceuticals Retail & Spa Assistant Manager may be a great career opportunity for you!

Ultraceuticals is an established Leader within the skincare industry, providing innovative skincare products and treatments to target major skincare concerns. We are a fast-growing skincare brand, occupying a unique space in the Australian market and expanding rapidly internationally.

We're looking for an Ultraceuticals Retail & Spa Assistant Manager! The purpose of this position is to provide strong leadership by driving sales growth, ensuring exceptional client experiences, fostering professional growth within the team, maintaining organizational efficiency, and overseeing the flawless execution of daily operations, all while upholding the Company's commitment for excellence.

• Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to the Company's policies and procedures
• Collaborate with the Senior Director of Consumer Business Operations to identify sales and service targets
• Work with the Marketing Team to implement marketing strategies to drive brand awareness, attract new customers, retain current customers, and drive retail sales
• Lead the team in maximizing retail sales by coaching staff on product knowledge and upselling techniques
• Monitor daily, weekly, and monthly sales performance, adjusting strategies to achieve sales goals
• Create an educational hub atmosphere and offer regular education to our Ultraceuticals partners
• Host events to drive customer engagement and strengthen partnerships with other businesses and partners
• Build relationships with other retailers within the mall, creating a collaborative network
• Build relationships and collaborate with existing and prospective Ultraceuticals and/or Sylton partners
• Build a network of business partnerships in the Cincinnati area for which we can collaborate and host events
• Ensure all team members follow the Ultraceuticals service cycle with every guest
• Interview, hire, and train team members in policies, procedures, and expectations
• Resolve customer complains and challenges, and provide solutions for team disputes
• Conduct ongoing team meetings and one-on-one coaching sessions to provide continuous feedback and support
• Ensure the store operates efficiently and meets its performance goals
• Engage with clients and customers to make connections and ensure exceptional experiences

• High school diploma or GED equivalent
• State-issued Esthetics license preferred but not required
• 5 years of continuous retail and/or salon or spa experience highly preferred
• Management and training experience highly preferred
• Proficiency in point-of-sale (POS) systems and retail management software
• Ability to work a flexible schedule, including evenings and weekends as needed
• Time-management and organizational skills, with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Willingness and ability to take initiative and exhibit resourcefulness
• Willingness and ability to lead a team
• Eagerness to learn and grow in position

• Walk, stand up, and/or sit for up to eight (8) hours per daUse hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a school setting

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability
• Employee discount on products and services
• Growth Opportunities

The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

If you've ever thought about sharing your passion, skills, and experience with others, here's your opportunity. Apply today!