Operations Manager

Join to apply for the Operations Manager role at Gables Search Group
.

We are partnered with an incredible CNC Machine Tool Distributor on their search for an experienced Operations Manager
. This person will oversee the company’s service, parts, and warranty functions. This individual will be a key member of our Management Team while driving efficiencies, improving profitability, and enhancing customer satisfaction across Technical Services.

• Lead and manage hybrid and remote teams across Field Service, Parts, and Warranty functions.
• Oversee daily operations including service scheduling, resource allocation, and project prioritization to ensure optimal utilization and timely customer support.
• Supervise logistics coordination for machine tool deliveries, and installations, aligning with customer deadlines, builder/vendor schedules, and internal resources.
• Develop and implement operational strategies to reduce costs, increase margins, and improve service delivery efficiency.
• Monitor financial and operational performance metrics; provide regular reporting and recommendations to senior leadership.
• Drive continuous improvement initiatives focused on service quality, response time, and customer satisfaction.
• Collaborate with Sales and Engineering teams to ensure smooth project handoffs, timely installations, and proactive post-sale support.
• Oversee Parts and Warranty to ensure accuracy in inventory, prompt order fulfillment, scheduling, and effective claim resolution.
• Support and track customer service scores, identifying trends and implementing action plans to enhance customer experience.
• Partner with Finance to optimize service billing accuracy, warranty cost management, and drive profitability strategies.
• Collaborate with Contract Administration on warranty terms, service agreements, and customer deliverables.
• Identify technology and process improvements to streamline communication, reduce redundancy, and strengthen operational flow.
• Coach and mentor team members to build a high-performing, customer-focused organization.
• Promote a culture of collaboration, accountability, and continuous improvement across all departments.
• Ensure adherence to safety, compliance, and company standards at all levels of operations.

• 10+ years of relevant and progressive leadership experience within manufacturing operations or related environment.
• Experience with a CNC Machine Tool OEM, Distributor, or other related organization beneficial, but not required.
• Demonstrated success improving efficiency, margins, and customer satisfaction within a service or manufacturing business.
• Solid financial acumen with experience analyzing operational costs, budgets, and KPIs.
• Excellent communication and organizational skills, with a track record of effective cross-department collaboration.
• Ability to travel regionally (approximately 25%) as needed.
• Proficiency with ERP, CRM, or service management systems (MS Dynamics 365, Salesforce, etc.) desired.
• Bachelor's Degree highly beneficial; may consider relevant, progressive experience in lieu.

Seniority level
:
Mid-Senior level

Employment type
:
Full-time

Job function
:
Management and Manufacturing

Industries
:
Human Resources Services