Service Lab Manager

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We're looking for our next Calibration Lab Service Manager! This candidate will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the Regional Operations Leader. This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources.

The position will also be responsible for the Service Center P&L, which includes the day to day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability.

• Lead a cross‑functional team of managerial, technical, logistics and customer service personnel.
• Deliver business objectives around safety, operational performance, revenue and profitability.
• Ensure delivery of performance goals e.g. quality, on‑time delivery, backlog management, NPS, etc.
• Deliver results with daily management and through Lean (Ralliant Business System) fundamentals to meet short‑ and long‑term commitments and problem‑solve to drive continuous improvement.
• Hold the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within the immediate team and cross‑functionally, to deliver results that benefit the greater organization.
• Accelerate development for high‑potential and promo table employees by understanding and supporting their personal goals of developing new skill sets and career aspirations within Tektronix/Ralliant.
• Lead employee engagement actions through soliciting, listening and acting on feedback received to drive year‑over‑year improvements.
• Create an inclusive environment by soliciting alternative views from the team and understanding the right mix of skill sets, backgrounds, viewpoints and capabilities to proactively improve organizational design and leverage talent to deliver results.
• Implement the quality management system to achieve customer fulfillment, support new business and drive market growth.
• Promote the use of RBS tools to analyze and solve high‑priority problems, ensuring process‑based countermeasures and root cause analysis.

• Minimum of 3 years’ experience (4+ years preferred) in a supervisory/management role; preferably in metrology or a related technical industry.
• Experience managing a "technical service" preferred.
• Preferred minimum of 5 years of technical experience in the metrology field with demonstrated expertise in electronic equipment calibration or physical/dimensional calibration.
• Experience managing through influence in a matrix environment preferred.
• Bachelor’s degree or 6+ years related work experience.
• Solid experience attracting, recruiting and retaining top performers.
• Strong communication, employee relations, and team‑building skills along with accomplishments in leading, motivating, training, and developing.
• Demonstrated achievements in meeting financial and operational objectives in a high‑technology service industry is a plus.
• Demonstrated success with planning, organizing, and time management.
• Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook).
• Must have a valid driver’s license and a clean driving record.
• Must be able to travel.

• Bonus as part of the total compensation package.
• Pay Range: 89,200.00 –  (local currency).

The essential duties of this position require adherence to U.S. Government export control regulations. Candidates must either be U.S. Persons (U.S. citizens, lawful permanent residents or protected individuals) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations.

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at