Manager Regional Support - Hybrid

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future.

We are looking for a Manager Regional Support to join our team and add value to our real estate agents’ experience. This role will lead a group of Regional Support Lead team members who directly manage the Regional Support Specialists, driving efficiency and product quality while cultivating a strong team culture.

• This position is hybrid – candidates must reside in AZ, CO, UT, WA, or OR.

• Team Supervision:
  Lead a team of Regional Support Leads to drive team success.
  • All aspects of hiring, interviewing and onboarding
  • Staff orientation/training
  • Ongoing training and development
  • Prepare staff schedules; manage vacation requests; review and approve timecards
  • Perform annual performance reviews and performance management as needed
• Collaboration and Service:
  Act as main point of contact for all Regional Support Leads within an assigned market.
  • Act as liaison to branch leadership and RVPs
  • Be the knowledge expert of a non‑CES deal
  • Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve complaints and issues in a timely and effective manner
  • Work closely with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents
• Finding a Better Way:
  • Continuously evaluate procedures and seek improvements/efficiencies
  • Analyze customer feedback as well as prepare reports for review and recommendation
  • Work with other teams within the center to seek overall improvements for your LOC(s)

• 5-7 years of business experience; 2-3 years previous supervisory experience strongly preferred.
• Prior real estate and customer service experience strongly preferred.
• Ability to provide feedback to employees through coaching and training, with a willingness to motivate staff and take on additional duties.
• Ability to work remotely with a sense of urgency in a fast-paced, high-volume paperless environment while ensuring quality work from team members.
• Excellent verbal and written communication skills.
• A people‑first approach with the ability to coach teams toward exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with an elevated level of competency.
• Demonstrated ability to identify and resolve problems timely, gathering and analyzing information thoughtfully while maintaining confidentiality.
• Demonstrable history of effectively collaborating with different departments and leaders.
• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to include holidays, vacation time, and sick time
• Paid family & paternity leave
• Life insurance
• Business travel accident insurance
• All employees receive access to Linked In Learning
• Tuition reimbursement for approved programs
• Employee referral program
• Adoption assistance program
• Employee assistance program
• Health and wellness program and incentives
• Employee discounts
• Employee resource groups

EEO Statement: EOE including disability/veteran