Service Manager

About Us

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award‑winning safety program, and large‑scale purchasing power.

With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

The primary function of this role is to oversee all aspects of the Branch Service Department including service and small contract jobs. This position reports to the Branch Manager with a dotted line to the Vice President of the Service & Inspection Division. The Service Manager is responsible for directly supervising all branch service department office and field staff to include Administrative Assistants, Sales Representatives, and Technicians.

The Service Manager must ensure that the company satisfies the customer’s requirements so that the customer receives quality work and timely service during installation, repair and maintenance of equipment.

This job requires the ability and desire to work in a fast‑paced multi‑tasked environment with a focus towards management, sales, and customer service. It also requires travel to branch office locations, jobsites and customer facilities.

• Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
• Responsible for managing the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.
• Responsible for the identification, selection, and development of new and existing customer accounts.
• Responsible for establishing and maintaining effective communication with customers.
• Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
• Plan a growth strategy and carry it out efficiently and effectively.
• Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations.
• Responsible for setting fair and manageable assignments for assigned personnel.
• Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner.
• Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.
• Identify areas where training and development will enhance the branch’s opportunity to meet current and future business needs. Periodically review subordinates’ performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.
• Accountable for employee and office compliance with corporate safety programs. Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.
• Quotes to the customers for service and any follow‑up impairments.
• Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Perform customer surveys as required/requested.
• Develop and maintain vendor relations.
• Obtain all licensing required to perform job function, as applicable.
• Obtain manufacturers’ certifications required to perform job function, as applicable.
• Complete proper scheduling and execution of monthly calls as assigned by management.
• Execute all Company processes and complete all required paperwork accurately and in a timely…