Operations Manager - Warehouse and Logistics

Operations Manager - Warehouse and Logistics

The Operations Manager is responsible for overseeing and optimizing all operational aspects of the tooling distribution business, including warehousing, logistics, inventory management, and customer fulfillment.

This role ensures efficient, cost-effective, and scalable operations that support the company’s growth and deliver excellent service to customers. The Operations Manager works closely with management to align operational strategies with business objectives and oversees warehouse and assembly teams.

• Oversee daily warehouse operations, including receiving, stocking, picking, packing, product maintenance, and shipping of tools and equipment.
• Maintain accurate inventory levels through regular cycle counts and reconciliation.
• Implement best practices for warehouse layout, storage, and safety compliance.
• Ensure proper handling of products to minimize damage and loss.
• Coordinate inbound and outbound freight, including supplier deliveries and customer shipments.
• Negotiate and manage relationships with carriers, freight forwarders, and logistics providers.
• Monitor shipping performance and resolve delivery issues quickly.
• Collaborate closely with suppliers to manage lead times, backorders, and purchasing requirements.
• Develop and implement process improvements to enhance productivity and reduce costs.
• Track and report on operational KPIs such as order fulfillment accuracy, on-time delivery, and inventory turns.
• Leverage technology (ERP/WMS systems) to improve workflow and data accuracy.
• Drive continuous improvement initiatives aligned with business objectives.
• Supervise and train warehouse staff and support teams.
• Develop work schedules to meet customer demand while optimizing labor efficiency.
• Promote a safe, collaborative, and accountable workplace culture.
• Provide regular feedback, coaching, and performance evaluations.
• Ensure customer orders are processed accurately and delivered on time.
• Partner with sales, customer service, and purchasing teams to resolve operational issues.
• Contribute to maintaining high customer satisfaction and service levels.

• Education: Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field.
• Experience: 5+ years of operations, warehouse, or logistics management experience, preferably in distribution or wholesale. Aviation and FTZ experience are highly valued.
• Leadership
  
  Skills:
  
  Ability to set strategic direction and implement tactical action plans to achieve business goals and objectives, foster collaboration, and empower teams through communication and people skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions to manage suppliers and overall supply chain performance and KPIs.
• Critical Thinking
  
  Skills:
  
  Ability to identify and resolve supply chain issues effectively.
• Technical
  
  Skills:
  
  Solid understanding of inventory control, supply chain processes, and logistics in an ISO
  9001:2015 certified manufacturing and/or distribution business, and proficiency in relevant software and systems such as ERP, SCM, and WMS.
• Industry Knowledge: Deep understanding of the aviation industry sector in which the company operates is an advantage.
• Negotiation and Collaboration
  
  Skills:
  
  Ability to build strong relationships and negotiate contracts with global suppliers and collaborate with customers and internal functional teams.

Pay Range $90,000 - $110,000 plus a discretionary bonus.

While a Company bonus is not guaranteed, this position’s maximum bonus percentage range can be up to 20% of base salary.

Company bonuses are not guaranteed and are based on your performance, the department’s performance and/or the Company’s financial results.

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, and the noise level is usually quiet to moderate. In certain assignments, an employee may work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions, and loud, prolonged noise.