Operations Manager in Training

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Position: Operations Manager in Training

Location: Location #64

Job : 6955

# of Openings: 1

Starting pay up to $27/hr, plus incentives.

General Manager or equivalent experience is required.
This includes extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment. A degree in an applicable field may be a suitable substitution for operational experience.

2024 and 2025 Best and Brightest Companies to Work for in the Nation Winner!

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2023 APEX Training Award Winner!

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The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike's location in preparation for a General Manager role. Fast Track Operations Managers are expected to inspire their Team Members and management teams to execute the Mike's Purpose and deliver on our Team Member Promise, while maximizing profitability. Fast Track Operations Managers work at locations daily and report to a District Manager.

• Execute the Mike’s Purpose, and deliver on our Team Member Promise
  . This includes being a “role model” for our associates’ behavior and performance.
• Satisfy Customers
  . Doing what it takes for all customers to leave satisfied. Maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages. Track and respond to various customer feedback platforms.
• Develop Management Team
  . Completing checklists on time. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers’ certifications, and our discipline process.
• Develop Wash Associates
  . Complete location orientation and training checklists as needed. Ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week. Documenting and delivering any applicable discipline for issues observed during your shift. Lead termination proceedings. Managing staffing through prompt completion of the hiring needs survey, scheduling, and timecard.
• Maximize Location Profitability
  . Increasing profits, minimizing expenses, and making sure proper records and inventories are kept. Working with the Area Director to develop budgets and goals. Making sure all paperwork procedures and guidelines are always followed.
• Ensure Operational Excellence
  . Ensuring OPEX checklists are completed thoroughly and in a timely fashion. Completing all items on OEE follow-ups. Maintain staffing within guidelines.
• Create a Safety Conscious Culture
  . Training and ongoing promotion of vehicle and personal safety. Following the progressive discipline process for any safety violations. Working with location Safety Manager on Safety Meeting Refreshers, Safety Audit follow-up completion, posting OSHA 300 form annually (2/1– 4/30) and reporting all recordable injuries to the HR department using the Accident Investigation Form.
• Attend Ops Meetings
  . Your presence at quarterly Ops meetings is crucial to keeping up to date with company information. If you are on PTO, please plan for your AM to attend the meeting in your absence and return with detailed notes for your location.
• Comply with all company policies and procedures.
• Completing all other duties as…