Plumbing Service Manager

Benjamin Franklin Plumbing of Cincinnati, an affiliate of Authority Brands, is eager to add a dynamic, service-minded Plumbing Service Manager to our team. Benjamin Franklin has been a trusted name in plumbing services for over 25 years, and our Service Manager should share our commitment to customer satisfaction and high ethical standards. We're excited about growing our team with a like-minded, positive-thinking Operations Manager!

What can joining our team offer you?

• The opportunity to lead a team in a supportive, professional environment.
• A clear career path with increasing responsibilities and pay. We prioritize promoting from within!
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match.

Responsibilities:

• Supervise and lead a team of plumbing technicians and support staff.
• Provide training, guidance, and support to technicians to help them maintain high-quality service standards.
• Schedule work assignments, monitor job progress, and ensure projects are completed on time.
• Maintain positive client relationships by addressing their plumbing service needs and concerns.
• Ensure a high level of customer satisfaction through excellent service and timely responses.
• Handle customer complaints and resolve issues professionally and efficiently.
• Oversee the installation, maintenance, and repair of plumbing systems, including pipes, fixtures, drains, and water heaters.
• Ensure that technicians follow industry standards, safety guidelines, and best practices.
• Troubleshoot complex plumbing issues and provide technical guidance as needed.
• Prepare and manage the plumbing service department's budget.
• Monitor and control expenses, including labor, equipment, and supplies, to optimize profitability.
• Evaluate cost-effective solutions and procurement of materials.
• Implement and maintain quality control processes to ensure services meet or exceed industry standards.
• Conduct inspections and follow up on completed work to ensure quality and compliance.
• Manage plumbing parts and equipment inventory, ensuring the availability of necessary supplies.
• Establish vendor relationships and negotiate favorable terms for equipment and materials.
• Generate regular reports on the department's performance, including service metrics and financial data.
• Present findings and recommendations to senior management.
• Ensure that the plumbing service department complies with all relevant codes, regulations, and safety standards.
• Stay up to date with industry regulations and guidelines.

Qualifications:

• A minimum of 5 years of verifiable residential plumbing experience required.
• A minimum of 5 years of experience managing teams in a residential plumbing service operation required.
• Ohio or Kentucky master plumber license greatly preferred.
• Experience using Service Titan a huge plus!
• Excellent communication, interpersonal, and decision-making skills needed.
• High school diploma or GED required.
• Associates degree in a related field preferred.
• Valid driver's license and a clean driving record required.
• Ability to pass a background check and drug screen required.